Terms & Conditions
These Terms and Conditions of Service apply to all products and services provided by Blank Box Ltd unless otherwise specified in writing and agreed by both parties.
All work undertaken by Blank Box Ltd is carried out on the understanding that the client has agreed to these Terms and Conditions.
Copyright on all design works, including wording, images, layouts, concepts, illustrations, videos and animations is retained by Blank Box Ltd unless specifically agreed to be released in writing by both parties and after all costs are settled.
Order acceptance.
Blank Box Ltd will provide the customer with a written estimate or quotation by digital format in email. These terms will be referenced and can be read at any time on our website at www.blankbox.business/terms.
A reply to the email in question is to be sent by the customer to indicate acceptance and should only be returned to Blank Box Ltd.
Alternatively customers may provide an official purchase order either digitally or by post which binds the customer to accept our terms and conditions.
Blank Box Ltd’s Terms and Conditions of Service are always supersede any conditions stipulated on a customers purchase order.
Design charges.
All charges for design works provided by Blank Box Ltd will be detailed in the quotation provided prior to job commencement. After approval of the quotation, any deposits or payments requested as part of the customers account details will become immediately due.
Unless otherwise agreed in writing by both parties, the balance will be due as detailed in the customers account details on their quotation.
The customer agrees that changes required extra to the quoted work, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of any supplied proof, will be liable to a separate charge.
The customer also agrees that Blank Box Ltd hold no responsibility for any amendments made by any third party, before or after any design work or files are published.
In the instance that multiple proofs, concepts or layouts are provided and one is chosen for the project in question, only the chosen item is deemed to be provided as fulfillment for that project. All discarded or alternative proofs, concepts or layouts remain the property of Blank Box Ltd unless specifically agreed to be released in writing by both parties and after all costs are settled.
Project duration.
Any timescales provided by Blank Box Ltd as to the duration of any given project are an estimation only and Blank Box Ltd can not be held liable for any extensions of this timescale, whatever the cause.
Where projects exceed a period of 30 days outside of Blank Box Ltd’s control, the customer may be liable for any extra charges incurred for licensing, storage, hire or any other time based fees.
Source files.
Blank Box Ltd will supply proofs by digital PDF format or any other format required for the works in question.
Charges agreed and approved for design work do not cover the release of our copyright source files unless previously agreed in writing by both parties. These files include but are not restricted to Adobe Creative Cloud design files, website source code or templates, video, image or sound files.
If the customer requires these files to be transferred to them, they will be subject to a separate ‘release’ charge provided by separate quotation. This charge will take in to account lost revenue from intellectual property, time spent preparing and transferring files and storage of files within Blank Box Ltd’s systems.
Payment.
The customer will be provided with a final invoice detailing terms of payment prior to final publication or production of work. At this time the remainder of any amounts due will become payable.
Accounts which remain outstanding for 30 days after the date of the invoice provided, or any otherwise specified time frame, will incur late payment charges at the Bank of England Base Rate plus 5% on the outstanding amount from the date due until the date of payment.
Payments can be made by online bank transfer or GoCardless where the customer has set up an account.
Blank Box Ltd may withhold release or publication of any work done for the customer until cleared funds have been received.
Copyright and trademarks.
By providing wording, imagery or other data to be used by Blank Box Ltd for inclusion in the customers work or project, the customer declares that they are responsible for holding the appropriate copyright and / or trademark permissions. The ownership of these materials will remain with the customer, or rightful copyright and / or trademark owner.
The customer may request in writing the permission to use materials for which Blank Box Ltd hold the copyright, who may, at their discretion, charge for any additional usage.
Should Blank Box Ltd, or the customer supply any media or files for use in a website, print item, advertisement or any other medium believing it to be free of copyright and royalty, which subsequently emerges to have copyright or royalty usage limitations, the customer agrees to allow Blank Box Ltd to remove and/or replace the media or file in question.
The customer agrees to fully indemnify and hold Blank Box Ltd free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
Third party responsibilities.
Any software, code, plugin or other third party programmes or materials remain the property of the creator and any ongoing licence fees, upgrade fees or maintenance fees remain the responsibility of the customer.
Website hosting.
Blank Box Ltd offer a hosting and email service through a third party provider and does not guarantee continuous service nor can they be liable for loss of service, no matter the cause.
Blank Box Ltd request changes to the hosting agreement where required, and are not obliged to maintain hosting services or storage of websites.
Hosting fees are non refundable.
Delivery.
Delivery timescales provided by Blank Box Ltd are estimates only, and Blank Box Ltd can not be held liable for any extension or cancellation of third party delivery services, no matter the cause.